hkrma mystery shopper

Mystery Shopper Programme (MSP), introduced over 20 years by HKRMA, is an effective service performance benchmarking tool and recognition to Industry Service Leaders. At least three participating retail brands are required to form one award category.

A major retail association in Hong Kong, presenting a unified voice for Hong Kong’s retail industry and to promote professionalism through awards, education and training. Members with over 8,000 retail outlets & employing over half of the local retail workforce.

The Association is pleased to announce the results of the HKRMA Mystery Shopper Programme conducted from April to June 2019 and recognize the outstanding achievements of the “Service Industry Leader” and “Service Category Leaders”. The “Service Industry

Introduced in 1996 by Hong Kong Retail Management Association (HKRMA) as a service performance benchmarking tool for retailers, the Mystery Shopper Programme (MSP) has helped a wide array of retail brands to enhance their service performance by

The Association is pleased to announce the results of the HKRMA Mystery Shopper Programme conducted from April to June 2019 and recognize the outstanding achievements of the “Service Industry Leader” and “Service Category Leaders”.

The Association is pleased to announce the results of the HKRMA Mystery Shopper Programme conducted from July to September 2017 and recognize the outstanding achievements of the “Service Industry Leader” and “Service Category Leaders”.

2016 Hong Kong Retail Management Association All Rights Reserved.

Introduced in 1996 by Hong Kong Retail Management Association (HKRMA) as a service performance benchmarking tool for retailers, the Mystery Shopper Programme (MSP) has helped a wide array of retail brands to enhance their service performance by

Mystery Shopper Programme (MSP), introduced over 20 years by HKRMA, is an effective service performance benchmarking tool and recognition to Industry Service Leaders. Award Introduction Mystery Shopper Programme Service & Courtesy Award

Mystery Shopper Programme (MSP), introduced over 20 years by HKRMA, is an effective service performance benchmarking tool and recognition to Industry Service Leaders. Award Introduction Mystery Shopper Programme

Mystery Shopper Programme (MSP), introduced over 20 years by HKRMA, is an effective service performance benchmarking tool and recognition to Industry Service Leaders. The “Service Retailers of the Year” is an annual award scheme under the Association’s

Customer Support Hong Kong Retail Management Association Tel: (852) 2592 2561 / 2179 9407 Email: [email protected]

A major retail association in Hong Kong, presenting a unified voice for Hong Kong’s retail industry and to promote professionalism through awards, education and training. Members with over 8,000 retail outlets & employing over half of the local retail workforce.

If participating retail brands prefer to determine all details of the mystery shopper visit, including the number of retail outlets, the number of shop visits, the number of assessment periods and scope of assessment, they can join “Tailor-made Visit Service Plan” to

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Mystery Shopper Assessment Report To assist participants and their companies to improve their service standard, each nominated shop will receive an report on the Mystery Shoppers Assessments held during July 2017. The reports (PDF format) will be sent to

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作者: HKRMA

A major retail association in Hong Kong, presenting a unified voice for Hong Kong’s retail industry and to promote professionalism through awards, education and training. Members with over 8,000 retail outlets & employing over half of the local retail workforce.

Participants’ duty rosters should be submitted by email ([email protected]) before 13 June 2019. If participant fails to submit a correct duty roster before the deadline, zero score will be given in the mystery shopper assessment.

A major retail association in Hong Kong, presenting a unified voice for Hong Kong’s retail industry and to promote professionalism through awards, education and training. Members with over 8,000 retail outlets & employing over half of the local retail workforce.

Company profile The Group Board and management Milestones Awards Press information Media Contacts HKRMA Mystery Shopper Program HKRMA Mystery Shopper Program Outstanding QTS Merchant Service Staff Award 2019 Outstanding QTS

A major retail association in Hong Kong, presenting a unified voice for Hong Kong’s retail industry and to promote professionalism through awards, education and training. Members with over 8,000 retail outlets & employing over half of the local retail workforce.

Company profile The Group Board and management Milestones Awards Press information Media Contacts HKRMA Mystery Shopper Program HKRMA Mystery Shopper Program Outstanding QTS Merchant Service Staff Award 2019 Outstanding QTS

A major retail association in Hong Kong, presenting a unified voice for Hong Kong’s retail industry and to promote professionalism through awards, education and training. Members with over 8,000 retail outlets & employing over half of the local retail workforce.

Chevignon, Columbia and Marathon Sports have received remarkable performances in the 2016 HKRMA Mystery Shopper Programme (MSP), standing out from hundreds of retailers. Chevignon has topped the Fashion & Accessories category in the “2016 Service

Chevignon、Columbia及馬拉松均於2016年香港零售管理協會 (HKRMA)「神秘顧客計劃」中表現優異,從過百零售商中突圍而出。 Chevignon獲得「2016年最佳服務零售商 – 時裝飾物店組別獎」。獲獎的品牌須於評估年度中連續四季取得最高平均分,為每個組別的

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服務供應者招聘 SME E-Shop Assessment Scheme – Mystery Shopper (One month contract) Responsibilities: 1. Carry out assessments for online shops according to a set of guidelines and requirements and complete assessment report on time

The mystery shopper would conduct online purchase at your e-shop according to the agreed maximum consumption amount, including delivery charge, membership registration fee or any other charges. 神秘顧客將按同意之最高消費金額進行消費 (其金額需包括

1/6/1991 · The phrase mystery shopper may call to mind those television commercials in which persnickety houseguests surreptitiously examine their friends’ homes for dusty tabletops or water-spotted dishes. But Au Bon Pain Co.’s mystery shoppers are nothing like those

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E-Shop Quality Health Check (Highly recommended) Submit Application Submit application form and required documents Payment e-shop HKRMA Recognition Logo and Certificate Re-submit New Application Assessment Mystery Shopper Assessment Final audit

品牌 運動 時尚休閒 戶外 事業發展 加入我們 人才培訓與發展 我們的一份子 關於我們 關於太古資源 我們的母公司 可持續

品牌 運動 時尚休閒 戶外 事業發展 加入我們 人才培訓與發展 我們的一份子 關於我們 關於太古資源 我們的母公司 可持續

HKRMA Member 香港零售管理協會會員 * Apply to be Full Member Now 現申請成為公司會員 The company should be the managing company of the participating e-shop. 報名公司必須為參與網店之管理公司。 Please provide company website if it is different to

Founded in 1900, The Sincere Company Limited is one of the Hong Kong’s oldest and most respected retail groups. During 1930s to 1940s, Sincere was reputed as top of the four largest department stores in Shanghai. The Group is mainly engaged in the retailing

Wellcome is committed to providing with a truly memorable shopping experience. Years of dedicated service have earned Wellcome frequent praises and awards; but more importantly, these awards will serve as a motivation for Wellcome to continue to improve and

– HKRMA Mystery Shopper Program – 2016 Service Retailers of the Year – Category Award – Telecommunications Category – Metro Award for Service Excellence 2016 – Excellence in Mobile Network Communication Services – Mob-Ex Awards 2016 – Best

A major retail association in Hong Kong, presenting a unified voice for Hong Kong’s retail industry and to promote professionalism through awards, education and training. Members with over 8,000 retail outlets & employing over half of the local retail workforce.

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HKRMA Mystery Shopper Program Hong Kong Retail Management Association • HKRMA 20th Anniversary MSP Special Award – The-Most-Award-Winning Brand Award – Bronze 1O1O • 2016 Service Retailers of the Year – Category Award Hong Kong Call

Circle K Hong Kong celebrated a fourth win in the Convenience Store Category of the “Smiling Enterprise Award 2015-16” organized by the Mystery Shopper Service Association (MSSA). Store Leader was also awarded the title of “Outstanding Smiling Staff 2016”.

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Internal mystery shopper assessment Collect views from customers by feedback forms Views collected from staff Assessment by external party, name of the association ﹕ Others, please specify﹕ What are the results obtained from the assessment of the(Y )

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